Q: What if I want to upload products in bulk?
A: You can follow the tutorial provided in the “Batch Automatic Upload Products” section of the website. If you have any questions, please feel free to contact us.
Q: I have a question about website after-sales, how to solve it?
A: In the Customer Service department, we offer a variety of flexible solutions, you can also consult through the after-sales service staff.
Q: How does the function of estimating shipping costs work?
A: You can enter the relevant data in the logistics and transportation section, and our system will automatically budget your transportation costs.
Q: How do I handle returns on the website?
A: In the Customer Service Department, we provide professional return processing guidance and services. If you encounter any problems, our customer service staff will be at your service in the first time.
Q: What can I do if I cannot send or receive messages from the website?
A: First check your Internet connection, browser Settings and clear your browser’s cache and cookies. If the problem is still unresolved, please contact our customer support.
Q: How do I modify my account information?
A: In the upper right corner of the page, click on “Account Settings,” then select the area of account information you want to update, such as “Contact information” or “login information,” from the drop-down menu. After clicking, you will see the relevant options, and then you can follow the instructions to update your information.
Q: How do I renew my subscription?
A: On your personal center page, you can find the option ‘My subscriptions’. After clicking on ‘My Subscriptions’, you will be able to see all subscribed services and their expiration dates. If your subscription is about to expire, there is a ‘Renew’ button displayed after the service. Simply click the button and follow the prompts to complete the payment process, and the subscription renewal is complete.
Q: What if I forget my password?
A: If you forgot your password, you can select “Forgot Password?” on the login page. Options. Follow the prompts to enter your registered email address and you will receive an email with a link to reset your password. Click the link and follow the prompts to set a new password.
These questions and answers are designed to help you make better use of our website. If you have any additional questions, feel free to contact us. We value your feedback as it helps us identify problems and refine our solutions.